1. Information We Collect

Personal Information You Provide:

• Name and Contact Details: Your full name, email address, phone number, shipping and billing addresses.
• Account Information: Username, password, and profile details if you create an account.
• Payment Information: Credit/debit card details, UPI ID, or other payment method information (processed securely by our payment partners).
• Order Information: Details of products you purchase, order history, and preferences.
• Communications: Records of your chats, emails, or calls with our customer support team.

Information Collected Automatically:

• Device Information: IP address, browser type, device type, operating system.
• Usage Data: Pages visited, time spent, links clicked, referring website.
• Location Data: General location based on IP address for shipping calculations.
• Cookies: Small data files stored on your device to improve website functionality.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Process Orders: To fulfill your purchases, process payments, arrange shipping, and send order confirmations.
• Customer Service: To respond to your inquiries, solve problems, and provide support.
• Website Improvement: To analyze how customers use our site and make improvements.
• Marketing: To send promotional emails about new products, special offers, or updates (only if you opt-in).
• Security: To detect and prevent fraud, abuse, or security issues.
• Legal Compliance: To comply with applicable laws and regulations.

3. Data Sharing with Third Parties

We share your information only when necessary with:

• Payment Processors: Razorpay, Paytm, Stripe for secure payment handling.
• Shipping Partners: Delhivery, DTDC, Blue Dart, India Post for order delivery.
• Service Providers: Email marketing services, analytics companies, website hosting.
• Legal Authorities: When required by law or to protect our rights.

We never sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal data:

• SSL encryption for all data transmission
• Secure servers with firewalls
• Regular security audits
• Limited employee access to sensitive data
• Secure payment gateways with PCI DSS compliance

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your data.

5. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data we hold.
• Right to Correction: Update or correct inaccurate information.
• Right to Deletion: Request deletion of your personal data.
• Right to Opt-Out: Unsubscribe from marketing emails at any time.
• Right to Data Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at privacy@srkhandlooms.com.

6. Cookies

We use cookies to:

• Remember your login session
• Save items in your shopping cart
• Understand how you use our website
• Personalize your experience

You can disable cookies in your browser settings, but this may affect website functionality.

7. Children's Privacy

Our website is not intended for children under 13 years. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy:

Email: info@srkhandlooms.com

Phone: +91 9717111321

Address: SRK Handlooms, Weaver's Colony, Varanasi, Uttar Pradesh - 221001, India